FAQ
How can I contact CHARMS AMSTERDAM?
If you have any questions, don't hesitate to contact us, we are happy to help. Our experts are available 7 days a week to answer all the questions you may have.
Which payment methods can I use?
You can pay with Ideal, Paypal, Mastercard, Visa, Maestro, Google Pay, Apple Pay, Amex, Bancontact and Klarna.
What is the delivery time?
All information about the shipping times and rates we apply can be found here.
What are the shipping costs?
All information about the shipping times and rates we apply can be found here.
Can I return my order? And how can I make a return?
We use a return period of 14 days during which the customer may return his or her package without giving any reason. These 14 days start when the package is received. Please note that the return shipment must be sent back to us within these 14 days.
All items must be returned to us in an unworn condition suitable for resale.
Shipping costs are not refundable.
How do I track my order?
As soon as your package is shipped we will send you an email with a Track and Trace.
Can I cancel or change my order?
Unfortunately we cannot change the details of your order after it has been placed, as we process and package your order as quickly as possible.
I have made an order during the sale. Can I return my order?
All orders made during sale are final and are therefore not possible to be returned.